Internal Chipotle Memo Defending Against Public Backlash To Their New Queso Leaks Online

By Mustafa Gatollari

Updated Nov. 18 2019, 2:22 p.m. ET

Source: getty

The only thing as satisfying as dipping your tortilla chips into a big glob of guacamole is slathering some ground corn goodness with melted, tangy cheese.

Which is why tons of people were eagerly awaiting Chipotle's newest item: queso.

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A post shared by Jennifer VI (@justjennifervi)

There's just one problem with the burrito chain's latest culinary endeavor: some people don't like it.

In fact, some people really dislike it, and it isn't just random people on Twitter. Although, they have some choice words for it, as well.

Known facts: dogs are better than cats, Snapchat is better than Instagram, and Chipotle’s Queso is utter garbage and should disappear.

— Daniel Sinclair ⚡️ (@_DanielSinclair) September 21, 2017

Okay chipotle queso SUCKS. I paid $5 for the worst "queso" I've ever eaten. The police are on their way, Chipotle.

— ✰ Alexa ✰ (@UH_LEX_UH_) September 12, 2017

Me after trying chipotle's DISAPPOINTING queso pic.twitter.com/MI35bFqFtj

— Zoë Aarts (@ZoeAarts) September 19, 2017

The best way to eat chipotle queso.. pic.twitter.com/Jdv9YHFS7G

— Nate McGovney (@domiNATE43) September 17, 2017

Me: Giving your customers E. Coli is about as bad as it gets.

Chipotle: Hold my beer. #chipotlequeso

— Nic Fowler (@Nic_Fowler_) September 13, 2017

When you try Chipotle queso for the first time and realize it's disgusting. pic.twitter.com/PvgQes00B0

— Old Row Sports (@OldRowSports) September 16, 2017

And all of the queso hate isn't just affecting people's Twitters feeds: it's having a significant impact on Chipotle's earnings. The chain's stock dipped to the lowest its ever been in 52 weeks. This was onlyfor a short amount of time, but still.

Chipotle's response to the PR fiasco probably won't inspire any confidence with investors, either. An internal memo from CEO Mark Crumpacker that Bloomberg grabbed a hold of seems to be standing loyal with the queso:

A post shared by @theendorsement on Sep 22, 2017 at 4:09pm PDT

"The formal research we conducted prior to rolling out queso nationally showed very different results than what you might assume if you only looked at comments on social media. The decision to move forward with the launch was based not on social media comments, but instead on in-depth research and the sales impact in the test markets. We have made progress in making it smoother. But the bottom line is that we are not going to be able to replicate the gooey consistency of the queso you might get at the ballpark or at a movie theater because those products are not made from real ingredients."

Some might argue that Crumpacker can blame people's dissatisfaction with the texture of their queso all he wants - but it's the flavor that people also dislike. But he seems committed to telling Chipotle staff members to stand by their newest product, despite the haters. Have you tried it yet? (h/t grubstreet)

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